Frequently asked questions

Tell us the service you need, your dates, pickup point and how many are travelling. We reply with a tailored quotation that shows what is and isn't included. Nothing is booked or charged until you confirm.

No. Send what you know and leave the rest. We will confirm times, addresses and luggage with you before the booking is finalised.

The earlier you send your request, the more likely your preferred vehicle is available on your dates. We can sometimes help at short notice, so message us on WhatsApp if you need a car soon.

Your private vehicle, a professional chauffeur, bottled water, umbrellas, tissues and Wi-Fi on board. Toll roads, parking, park and attraction entry, tastings, meals, drinks and optional activities are not included unless your quote says so.

All prices are in South African Rand (ZAR). Indicative prices on this website are per vehicle and include your chauffeur. Your quotation confirms the final amount.

Before you travel we send your chauffeur's name and mobile number. They meet you at arrivals at Cape Town International, help with your luggage and walk you to the vehicle.

We monitor your flight, so your pickup follows your actual arrival time. Extended waiting time may be charged in line with our pricing schedule.

Yes. Tell your chauffeur and we will adjust. Additional hours, mileage and waiting time are billed at the end of the service.

No. All Exodus vehicles are strictly non-smoking.

As a guide: V-Class up to 6 large cases, Tiguan 3, S-Class and C-Class 2, and A-Class 1 large case and 1 carry-on. Tell us your luggage in the quote request and we will match the right vehicle.

Tell us the number and ages of any children in your quote request. We will confirm child seat availability with your quotation.

Yes. Every vehicle carries passenger liability and fully comprehensive cover. Personal belongings travel at the owner's risk.

No. Those activities are run by licensed reserves and operators and paid to them directly. Exodus provides the private transfer, plans your timings and drives you there and back.

Most experiences take about 8 to 10 hours, as shown on each page. If your day runs longer, extra time is billed at the end of the service.

For bookings made more than 10 days ahead, a 50% deposit confirms your booking. The full balance is due 7 days before your service, and bookings made within 7 days are confirmed once paid in full. EFT payments must reflect before the due date.

• A 10% admin fee is non-refundable.
• 31 days or more before: 25% of the deposit is charged.
• 15 to 30 days before: 50% of the deposit.
• 7 to 14 days before: 75% of the deposit.
• Less than 7 days before: 100% of the invoice.
• No-shows at the pickup point are non-refundable.

Exodus chauffeurs are trained in threat assessment, surveillance detection and emergency response. VIP close protection officers, and armoured vehicles on request, can be added to any booking.