Terms and Conditions
Payment
Upfront and in full to secure vehicle and chauffeur 7 Days before departure; EFT payments must be reflected in the account beforehand. Bookings made earlier than 10 days before departure are only confirmed once a 50% deposit of the agreed amount has been paid.
Our payment terms are strictly 7 days before departure. Bookings made within 7 days before departure are confirmed once the full agreed amount has been paid.
Additional charges
Any additional hours, mileage & special requirement charges are for the client’s account and will be billed at the end of the service.
Your booking may be subject to additional waiting time and charges as per our pricing schedule. Please note that additional fees for park entries, toll road parking etc. are not included in the price and have to be paid by the customer at the time they occur.
Damages
Exodus Chauffeur Services vehicles are fully insured for passenger liability and fully comprehensive insurance. However, customer’s properties are carried entirely at their own risk and Exodus Chauffeur Services shall not be held responsible/liable for any loss/damage to such property. Exodus Chauffeur Services maintains a strict non-smoking policy in all its vehicles. Clients will be held liable for any damages they cause to a vehicle.
CANCELLATION POLICY
- 10% non – non-refundable admin fee
- 31 + days: 25% of deposit total
- 15 – 30 days: 50% of deposit total
- 7 – 14 days: 75% of deposit total
- 0 – 7 days: 100% of invoice total.
If the Customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.